Employment History
8/00 -
present |
Miscellaneous consulting (various companies)
South Florida |
1/00 -
8/00 |
Telecommunications & Network Infrastructure Consultant
Roof Tile Administration, Inc. Stuart, FL
Primary responsibility for analysis of enterprise-wide communications
with recommendations and implementation of necessary redesigns based on
business requirements, including telephone systems, T-1 and frame relay
WAN connections, RAS connectivity, switches, routers, network security,
network cabling, power protection, environmental considerations, and disaster
recovery protocols. Acted as liaison between IT Director and vendors,
while translating technological capabilities into potential business tools
and vice-versa.
-
Gained vast experience with ethernet-based 3Com NBX VOIP telephone system,
including network design, multi-location dial plan setup, co-existence
with (and migration from) traditional PBX systems, and complete user training
-
Formulated complete cost analysis of replacement and redesign of all telecommunications-related
hardware, software, services, and procedures, while evaluating all alternatives,
based on business requirements of headquarters location as well as seven
remote locations
-
Evaluated all existing data and voice telecommunications contracts with
telco providers and ISPs, compiled consolidated list of all services, and
located and disconnected unneeded services
-
Replaced traditional single-line telephone systems, key systems, and PBX
systems in all locations with 3Com NBX telephone system
-
Programmed telephones, dial plans, auto-attendants, voicemail, offsite
notification, call reporting, calling groups, faxes, cordless phones, external
ringers, paging systems, and telco line configurations & features based
on working needs of respective locations
-
Managed changeover to 3rd-party local/long distance provider, as well as
installation of digital voice lines to replace analog telco lines in headquarters
location, providing additional functions such as ANI, DID, and DNIS, and
multiple toll-free numbers, and greatly reducing costs
-
Created audio help system for new telephone systems utilizing built-in
auto-attendant functions, as well as on-line HTML help system
-
Replaced existing low-end switches and non-managed hubs in all locations
with SNMP-manageable 10/100 switches with redundancy and trunking capabilities
-
Replaced existing RAS equipment and connected analog lines with highly-scalable
RAS router and multiple ISDN BRI lines to improve connection performance
and security
-
Replaced entry-level power protection at remote locations with SNMP-manageable
and web-manageable hardware
-
Reconfigured frame relay routers and direct T-1 routers, as well as the
actual circuits, to reduce cost and optimize communication speeds between
all locations
-
Implemented traffic shaping on frame connections at all locations to reduce
latency and improve performance
-
Managed installation of additional network cabling at all locations where
required
-
Created comprehensive Visio diagram of enterprise-wide network
-
Troubleshooted all existing WAN problems & telco line problems and
implemented solutions
|
7/99 -
11/99 |
IT Consultant / Manager SBA, Inc.
Boca Raton, FL
Management of IT department operations, help desk, database team, and
PBX operations in tight coordination with the IT Director; personal responsibility
for upgrade, maintenance, planning, and troubleshooting all network servers,
operating systems, backup systems, network infrastructure, and WAN connectivity
to three remote offices.
-
Revised security procedures and implemented Novell BorderManager firewall
and proxy server
-
Revised backup strategy and replaced backup hardware to provide fault-tolerance
and expandability
-
Installed Novell ManageWise network management system to facilitate troubleshooting
and network monitoring, including automated paging to MIS staff
-
Installed APC SNMP-Web and MeasureUPS-II accessories to monitor and control
APC Silicon UPS, as well as server room temperature and humidity
-
Documented entire network and WANs, including all IP routing and network
diagrams
-
Updated all operating system patch levels as well as firmware for servers
and network hardware
-
Integrated additional remote office into main network
Researched and initiated installation of dry fire-suppression system
to protect data center
|
2/99 -
6/99 |
Miscellaneous consulting (various companies)
South Florida |
6/97 -
2/99 |
Network Administrator Boca Research, Inc.
Boca Raton, FL
Sole responsibility for planning, purchasing, troubleshooting, maintenance,
repair, and upgrades of all hardware and software related to LAN/ WAN networks,
which included two buildings linked with fiber-optic cabling, a third building
connected with a wireless link, and a remote site in California; full support
for on-site users and roaming users; installation, maintenance, and troubleshooting
of connectivity to California office; repair and upgrades for hardware
and software for all nodes; maintenance, upgrades, and security auditing
of Internet connectivity; maintenance of networked nodes for manufacturing-process
barcode system on manufacturing floor; record-keeping and enforcement of
software licenses; maintenance & repair of network laser printers;
design and implementation of all backup systems and disaster-preparedness
plan
-
Maintained in-house web server, FTP server, in-house email system, 15 fileservers
and over 250 user nodes
-
Instituted strict network security policy and MIS operational policies
(previously non-existent)
-
Provided consultation for engineering department and tech support department
for development of network hardware, with respect to protocol, topology,
and operating system issues
-
Incorporated California office (formerly Global Village Communications),
including planning and managing of the move to their new building, setting
up connectivity, and migration of users to company applications
-
Installed 2.4GHz microwave antenna system for 4Mbps wireless connectivity
to a third local building, saving T1 installation fees and all monthly
fees
-
Migrated users from Windows 3.1 with 16-bit Microsoft Office to Windows95
and Office97
-
Installed and maintained real-time virus scanning on all parts of the network
-
Upgraded email from proprietary non-Internet-accessible system to Netscape
SuiteSpot, accessible and configurable from the Internet
-
Upgraded Internet access from defunct gateway server to Novell BorderManager
IPX-IP gateway with full firewall, user policies, and network address translation
in effect
-
Upgraded Windows 3.1-based dial-in server to Citrix WinFrame server with
full Internet access, eliminating 99% of all costs associated with long-distance
calling for network access
-
Upgraded entire 10Mb switched backbone to 100Mb switched backbone
-
Upgraded 10Mb shared desktop access to switched 10Mb network
-
Installed and configured Bay Networks Optivity to provide SNMP management
and reporting for all routers, switches, hubs, etc.
-
Installed Novell ManageWise network management system for all servers and
workstations, including automated paging to MIS staff
-
Personally upgraded over two hundred 386 & 486 systems to Pentium systems,
including motherboard, CPU, hard drive, CDROM, and SVGA adapter, saving
approximately $700 per system over purchasing new systems
-
Personally upgraded all network servers’ hardware and network operating
systems
-
Created and furnished efficient “tech room” for testing and repair of systems
and printers
-
Obtained software certifications from Microsoft, Fourth Shift
|
|
6/95 -
12/96
|
Field Engineer Computer Curriculum Corp.
West Palm Beach, FL
Primary responsibilities include troubleshooting, maintenance, repair,
and telephone support of LAN/ WAN networks installed in public schools;
training and updating school technical assistants on Novell, Windows, and
Computer Curriculum Corp. SuccessMaker Software; configuring and installing
additional nodes as necessary
-
Installed (and consulted in design of) more than 100 LAN/WAN networks in
each Palm Beach County elementary school and middle school, each consisting
of 100+ nodes in classrooms with fiber-optic backbones, as well as integrated
peer-to-peer networks in portable classrooms
-
Designed a user-friendly disk-image based system whereby technical assistants
at each school could reload software to any workstation configuration from
scratch, either by transfer from the fileserver or from a CD, eliminating
constant visits by a field engineer to reload software manually
|
|
6/91 -
6/95
|
Supervisor of Technical Services C&C Information
Resources Hollywood, FL
Primary responsibilities included supervising of all technical services;
formulating service policies and troubleshooting procedures; interviewing,
hiring, training, and managing all technical personnel; designing, purchasing,
installing, configuring, and troubleshooting customer networks; designing,
purchasing, installing, and maintaining in-house networks, application
software, and telephone systems; writing bids for all contracts involving
hardware, software, networks, and service agreements; designing company
brochures, custom graphics, multimedia presentations, and user manuals;
providing on-site and telephone support and troubleshooting for applications
and networks; maintaining a library of patches, upgrades, and technical
data sheets; providing pre-sale consultation and presentations to sales
department; providing hardware, software, and network training to customers;
personally handling all customer issues to guarantee customer satisfaction
-
Installed and maintained over 120 LAN/WAN networks, including cabling and
routing equipment, in Broward County elementary schools for classroom curriculum
software, grade book, and email
-
Installed and maintained over 160 LAN/WAN networks, including cabling and
routing equipment, in Broward County elementary school, middle school,
and high school administrative offices
-
Installed and maintained over 40 LAN/WAN networks, including cabling and
routing equipment, in Broward County high schools for curriculum software
and applications software
-
Installed 300-node high-speed LAN/WAN network, including routing equipment,
for Dade County Schools computer-oriented vocational center
-
Installed site-wide LAN/WAN network, including underground fiber-optic
backbone cabling and routing equipment, for Palm Beach County Water Management
District administrative offices
-
Designed, wrote, and maintained all in-house company Microsoft Access databases
and Excel spreadsheets with custom user interfaces and input forms
-
Designed and maintained company web site
-
Designed and wrote custom front-end user interfaces, menus, batch files,
and macros
-
Assisted Digital Equipment Corporation on design and installation of 20
remote multimedia informational kiosks for Florida Department of Labor
-
Installed and configured a variety of network hardware including Novell,
IBM Token-Ring, Apple, Digital, 3Com, Asantè, WellFleet, Cisco,
SynOptics, Cabletron, JDL, and Farallon
-
Installed and integrated a variety of network cabling, topologies and protocols
including fiber optic, 10BaseT, 10Base2, 100BaseT, 802.2 Ethernet, 802.3
Ethernet, 802.3u (fast) Ethernet, 802.5 Token Ring, FOIRL, FDDI, T1, 56kbps,
IPX/SPX, TCP/IP, AppleTalk, LocalTalk, and PhoneNet
-
Interfaced regularly with high-ranking authorities from Broward County
School System
-
Became extremely proficient in mastering new operating systems and applications
-
Became extremely proficient with Internet applications
-
Obtained Novell CNE certification, and began working on Master CNE and
Microsoft Certified Professional programs
-
Obtained hardware certifications from IBM, Asantè, JDL
-
Obtained software certifications for IBM OS/2, IBM ICLAS, CCC SuccessMaker
|
|
10/90 -
6/91
|
Field Engineer "high-tech" Sears Commercial
Services Ft. Lauderdale, FL
Primary responsibilities included troubleshooting and repairing Novell
and Token-Ring networks, network servers, disk subsystems, telephone systems,
and Sears retail stores security camera systems
-
Obtained hardware certifications from Hewlett Packard and Toshiba
|
|
1/88 -
10/90
|
Unit Service Manager ComputerLand
Coral Springs, FL
Primary responsibilities included supervision of service department;
setting service fees; controlling service department inventory; keeping
service tools and documentation up-to-date; troubleshooting advanced problems;
installing and configuring all Novell and AppleShare fileservers; maintaining
a library of patches, upgrades, and technical data sheets; providing on-site
and telephone support and troubleshooting for applications, networks, and
hardware.
-
Obtained hardware, software and networking certifications from IBM, Apple,
Radius, SuperMac
-
Maintained on-site and inter-store ComputerLand networks
-
Re-organized service department to dramatically increase profits
|
|
9/85 -
1/88
|
Systems Engineer Sears Business Systems
Ft. Lauderdale, FL
Primary responsibilities included installing, configuring, and troubleshooting
all networking software and business applications; installing and programming
all telephone systems sold; supervising and training all system configuration
technicians; maintaining a library of patches, upgrades, and technical
data sheets; providing on-site and telephone support and troubleshooting
for applications, networks, and telephone systems; providing pre-sale consultation
for sales department; providing formal training classes to customers on
DOS, Windows, Novell networks, and application software
-
Obtained Novell Gold Reseller certification, IBM network certification,
Compaq certification
-
Installed over 200 Novell, IBM PC-Network, Token-Ring, and AT&T StarLan
networks
-
Began specializing in modem telecommunications
|
